Lake Havasu City announces the upcoming launch of a new and customer friendly electronic bill and payment service system. The new and improved system includes a state of the art customer connect portal to provide flexibility in paying city utility bills.

The system updates temporarily prevent customers from making online payments via the website or by telephone beginning at 4:00p.m., Wednesday, June 9, 2021 until 8:00a.m. Tuesday, June 15, 2021. Due to the inconvenience, additional time is allowed for utility customers whose payment is due between Thursday, June 10 and Tuesday, June 15, 2021.

Due to security standards, customers wanting auto pay need to set up a new auto pay for their account with the upgraded system, including bank account or credit card information. Customers that pay utility bills in person, by mail, or the drive-thru are not affected by the billing system upgrade.

For more information or questions regarding the system updates, please contact Lake Havasu City Customer Service.