HELP CENTER

Lake Havasu City is committed to maintaining your online privacy and confidentiality of personal information provided while interacting with this Web site.  This privacy statement only applies to Lake Havasu City Web sites.  When you access a link to another site, this statement will not apply.  This privacy statement is subject to change at any time.

DISCLAIMER OF LIABILITY

Lake Havasu City, and its employees and agents, do not warrant or assume any legal liability or responsibility for the accuracy, completeness, timeliness, reliability, or usefulness of any information, published on this Web site. 

Lake Havasu City provides external links as a service to users of its Web site. External links are not affiliated in any manner with Lake Havasu City.  Lake Havasu City does not accept responsibility for or endorse the content or condition of any linked site.  Lake Havasu City has no control over and is not affiliated with any of the Web sites linked from this site, has no control over these sites or their activities, and shall not be liable to you or to anyone else in connection with any information or services provided.

DISCLAIMER OF ENDORSEMENT

Reference within this site to any specific commercial product, process, or service by trade name, trademark, manufacturer, or otherwise, does not constitute or imply its endorsement, recommendation, or favoring by Lake Havasu City.  The views and opinions of authors expressed here do not state or reflect those of Lake Havasu City, and shall not be used for advertising or product endorsement purposes.

PRIVACY NOTICE

While accessing this Web site, Lake Havasu City may collect certain visitor information.  Some information is collected anonymously and is automatically transmitted by your browser, but does not identify specific individuals by name.  This information includes:

  • The Internet Protocol (IP) address of the domain from which you access the Internet (whether yours individually or provided as a proxy by your Internet Service Provider (ISP))
  • The date and time you access this Web site
  • The pages you peruse (recorded by the text and graphics files that compose that page)
  • The Internet address of the Web site from which you linked directly to this site

The City uses the summary statistics to help make this site more useful to visitors, such as assessing what information is of most and least interest to visitors, and for other purposes such as determining the site's technical design specifications and identifying system performance or problem areas.

Any personally identifying information is voluntarily submitted by the visitor.  This may occur when requesting an on-line service, responding to a survey, or posting a response or question.  This information includes, name, address, e-mail address, telephone number, or credit card information.  The City attempts only to collect the minimal amount of personal information needed in order to provide the service being requested.  These online requests for personal information are no different from the types of questions that you would be asked if you were to visit a City facility, or use the telephone, to obtain needed services or information from the City.  It is your option to supply this information; however, in some instances it is required in order to complete certain on-line service requests.  Alternative methods of obtaining services are offered, such as telephone and walk-in services, and you may contact the appropriate department to receive information.

Information collected by the City is not typically shared with anyone beyond the necessary City staff, except when required for investigation purposes or by applicable laws.

INFORMATION DISCLOSURE

As a governmental agency, the City is governed by public records laws.  Any information received through the use of this Web site is subject to the same provisions as information provided on paper.  Any information provided to any government entity on a Web site or otherwise may be subject to disclosure.

Lake Havasu City does not sell, trade, or rent your personal information.  The City will not disclose personally identifying information or credit/debit card information to third parties, except for the purposes of completing your payment transaction through a secured financial network or to collection agencies.  Lake Havasu City may be required by law enforcement or judicial authorities to provide personally identifiable information, or credit/debit card data, to the appropriate governmental authorities as required by law.

INFORMATION PROVIDED BY MINORS

No applications, services, or surveys on the Lake Havasu City Web site seeks to determine or verify the age of site visitors.  Consequently, visitors should be aware that the collection of personal information requested from or volunteered by minors on-line or by e-mail will be treated in the same manner as information given by an adult, and may be subject to public access as prescribed by applicable laws. 

GUIDELINES FOR PUBLIC USE OF SOCIAL MEDIA

Lake Havasu City participates in social media formats to reach a broader audience, disseminate information, and interact with residents and other stakeholders. 

The City encourages your comments, ideas, and suggestions. This is a place for collecting suggestions, sharing new ideas, and providing constructive criticism relevant to City programs, services, projects, issues, events, and activities. All viewpoints are welcome, but comments should remain relevant to the topic at hand, not use profanity, not make unsupported allegations, and should not include spam. Anonymous posting will not be permitted on City social media sites.  The comments posted on any City social media site do not reflect the opinion or position of Lake Havasu City or its employees and officers. 

Any content maintained in a social media format which is related to City business, including a list of subscribers, posted communication, and communication submitted for posting, may be a public record subject to public disclosure. The City retains the discretion and reserves the right to remove or not allow comments to be posted. The City reserves the right to modify this policy at any time and all modifications will be posted. Continued use of a City social media site following the posting of any modification signifies acceptance of such modification.

I. Posts and Comments

  1. All posted content (comment, photos, links, etc.) must be related to the article or post regarding City programs, services, projects, issues, events, or activities.
  2. City social media sites will not constitute an official form of communication for legal notice, specific requests for service, public records requests, registering a complaint, filing a claim, or to report criminal activity.
  3. Members of the media are asked to send questions to Lake Havasu City through their normal channels and refrain from submitting questions here as comments. Reporter questions will not be posted or answered.
  4. Lake Havasu City reserves the right to re-post any comments or posts that users submit on City social media sites.
  5. City social media content and comments containing any of the following are not allowed. Posts containing any of these elements will be removed:
  1. Profane language or content;
  2. Content that promotes, fosters, or perpetuates discrimination on the basis of race, creed, color, age, religion, gender, marital status, status with regard to public assistance, national origin, physical or mental disability or sexual orientation;
  3. Sexual content or links to sexual content;
  4. Encouragement of illegal activity;
  5. Information that may compromise the safety or security of the public or public systems;
  6. Posts and comments that promote or advertise private or commercial services, entities or products; and,
  7. Comments that endorse or oppose any political candidate or ballot proposition.

II. References, Links and Embedded Content Policy

  1. Any references or links to a specific entity, product, service or organization posted by individuals on the City’s social media sites should not be considered an endorsement by Lake Havasu City or its departments or employees.
  2. Lake Havasu City does not review, sponsor, or endorse any other websites linked to this website. The views and opinions of authors, expressed on those websites do not necessarily state or reflect the opinion of the City and may not be quoted or reproduced for the purpose of stating or implying any endorsement or approval of any product, person, or service.
  3. The City is not responsible for the content that appears on these external links.
  4. The City is not responsible for and does not guarantee the authenticity, accuracy, appropriateness, nor security of the link, external web site or its content, unless the link goes directly to the City website.
  5. The City reserves the right to delete links posted by individuals that violate the City’s social media policy.

III. Public Records

  1. Subject to certain statutory exceptions, most documents and records maintained by Lake Havasu City, including but not limited to electronic records, are public records under Arizona law.
  2. Any content maintained in a social media format which is related to City business, including but not limited to a list of subscribers, posted comments, and information submitted for posting, may be a public record subject to public disclosure.
  3. Records Retention:
  1. Records will be maintained for the required retention period in a format that preserves the integrity of the original record and is easily accessible using the approved City social media platform and tools.
  2. Content submitted for posting that is deemed not suitable for posting by a City moderator, shall be retained pursuant to the records retention schedule along with a description of the reason the specific content is deemed not suitable for posting.

IV. Privacy

  1. All users of the City social media sites are subject to the site’s own privacy policy. The City has no control over a third party’s privacy policy or their modifications to it.
  2. To protect your own privacy and the privacy of others, please do not include personal information, such as your Social Security number, phone numbers or email addresses in your comment.
COPYRIGHT AND TRADEMARK

Some of the City Web sites may provide data, information, and images that are copyrighted.  If a copyright is indicated on any material, permission to copy these materials must be obtained from the original source.  Any trademarks and trademark logos may not be reproduced without the written permission of the trademark owner.

CITY MAPS (STATIC AND INTERACTIVE)

The maps of Lake Havasu City are provided for public informational purposes.  The City does not guarantee and expressly disclaims any responsibility for the content, validity, timeliness, and accuracy of the data and information depicted.  The City explicitly disclaims any and all representations and warranties of any and all kind, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.  Use of the data and information is at the user's sole risk.

LAKE HAVASU CITY LOGO

The Lake Havasu City logo is a registered mark of the Lake Havasu Tourism Bureau dba Lake Havasu City Convention & Visitors Bureau.

SECURITY

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