HELP CENTER

Use the form below to apply for water service. First you must select single or multiple applicants. If you are applying for service by yourself, select "Single Applicant". If are applying with a spouse or roommate, choose "Multiple Applicants".

WATER SERVICE APPLICATION

1
REQUIREMENTS
2
PERSONAL INFORMATION
3
SERVICE INFORMATION
0
AGREE & SUBMIT

To apply for Water Service complete the following application. Please allow 48 hours for processing.

  • You are required to provide identification for all parties listed on application.
  • You are required to provide your lease/rental agreement showing all occupants of the property.
  • There is a $100.00 deposit required for all customers unless you are able to provide a letter of credit from a previous utility provider.
  • Same day service fee is $70.00; next day or future date service fee is $35.00.  Service fee and deposit will appear on first bill.
  • Deposit can be waived with letter of credit from utility provider.
  • Please allow 45-60 days to receive your first utility bill.
  • A Two-Day Notice Is Required to Disconnect Service.
  • E-mail notification will be sent within 24 hours of activation. If you do not receive notification, please contact Customer Service at the number below.
CONTINUE
CUSTOMER NAME
*Required
*Required
*Required
*Required
*Required
PLEASE ATTACH A VALID STATE OR GOVERNMENT PHOTO ID
*Required
SPOUSE/ROOMMATE
*Required
*Required
PLEASE ATTACH A VALID STATE OR GOVERNMENT PHOTO ID
*Required
GO BACK
CONTINUE
*Required
*Required

*There is a $100.00 deposit required for all customers unless you are able to provide a letter of credit from a previous utility provider.

ATTACH A LETTER OF CREDIT (IF APPLICABLE)

*Same day service must be requested by 3:00 p.m. MST.  Service requests are completed Monday through Friday from 8:00 a.m. to 5:00 p.m. MST (excluding City Holidays).

*Required
ARE YOU THE PROPERTY OWNER?

ATTACH COPY OF RENTAL AGREEMENT
*Required
EMERGENCY CONTACT
GO BACK
CONTINUE


City Regulations State:

Should utility services be discontinued by the City because of failure of the user to pay any of the charges therefore, services shall not be restored to the premises involved unless and until all charges which are delinquent, including penalties, and/or required deposits, if any, have been paid in full. The City will make a charge for restoring service which has been discontinued by reason of non-payment. Per City Ordinances, as long as there is water service to a residential property, the monthly trash charge and minimum sewer charge is mandatory. A 10% penalty charge is applied if payment is not received within 5 days of the due date on your bill. Further, City regulations provide that utility services include water, sewer, and trash and that the application of any payment will be in order: penalty, tax, trash, sewer, and then water. Non-payment of any portion of the utility bill may result in a delinquent water balance and possible discontinuance of water services. Every applicant shall be liable for services furnished until the city receives written or verbal notice to cancel and shut off services. Deposits are applied to any outstanding balance and/or service charge when the account becomes final. Refunds are issued within 30 days if they deposit exceeds amount owed.

I have read and understand the City regulations governing these utility services and charges.
GO BACK
1
REQUIREMENTS
2
PERSONAL INFORMATION
3
SERVICE INFORMATION
0
AGREE & SUBMIT

To apply for Water Service complete the following application. Please allow 48 hours for processing.

  • You are required to provide identification for all parties listed on application.
  • You are required to provide your lease/rental agreement showing all occupants of the property.
  • There is a $100.00 deposit required for all customers unless you are able to provide a letter of credit from a previous utility provider.
  • Same day service fee is $70.00; next day or future date service fee is $35.00.  Service fee and deposit will appear on first bill.
  • Deposit can be waived with letter of credit from utility provider.
  • Please allow 45-60 days to receive your first utility bill.
  • A Two-Day Notice Is Required to Disconnect Service.
  • E-mail notification will be sent within 24 hours of activation. If you do not receive notification, please contact Customer Service at the number below.
CONTINUE
CUSTOMER NAME
*Required
*Required
*Required
*Required
*Required
PLEASE ATTACH A VALID STATE OR GOVERNMENT PHOTO ID
*Required
GO BACK
CONTINUE
*Required
*Required

*There is a $100.00 deposit required for all customers unless you are able to provide a letter of credit from a previous utility provider.

ATTACH A LETTER OF CREDIT (IF APPLICABLE)

*Same day service must be requested by 3:00 p.m. MST.  Service requests are completed Monday through Friday from 8:00 a.m. to 5:00 p.m. MST (excluding City Holidays).

*Required
ARE YOU THE PROPERTY OWNER?

ATTACH COPY OF RENTAL AGREEMENT
*Required
EMERGENCY CONTACT
GO BACK
CONTINUE


City Regulations State:

Should utility services be discontinued by the City because of failure of the user to pay any of the charges therefore, services shall not be restored to the premises involved unless and until all charges which are delinquent, including penalties, and/or required deposits, if any, have been paid in full. The City will make a charge for restoring service which has been discontinued by reason of non-payment. Per City Ordinances, as long as there is water service to a residential property, the monthly trash charge and minimum sewer charge is mandatory. A 10% penalty charge is applied if payment is not received within 5 days of the due date on your bill. Further, City regulations provide that utility services include water, sewer, and trash and that the application of any payment will be in order: penalty, tax, trash, sewer, and then water. Non-payment of any portion of the utility bill may result in a delinquent water balance and possible discontinuance of water services. Every applicant shall be liable for services furnished until the city receives written or verbal notice to cancel and shut off services. Deposits are applied to any outstanding balance and/or service charge when the account becomes final. Refunds are issued within 30 days if they deposit exceeds amount owed.

I have read and understand the City regulations governing these utility services and charges.
GO BACK

QUESTIONS OR COMMENTS